Bilingual Planning Session Agent

Posted Date: 20 Jan 2025
Location: Ottawa, ON

MaxSys is recruiting for multiple Bilingual Planning Session Agents in the private sector in Ottawa, Ontario.
The agents will provide expert relocation policy advice to the customers through scheduled planning sessions via telephone, video call, and chat. The ideal candidate thrives in a fast-paced environment, takes ownership of customer issues, and is committed to delivering exceptional service and satisfaction.

Responsibilities:
  • Guide customers on submitting accurate expense claims.
  • Resolve complex relocation issues within established guidelines.
  • Manage urgent and emergency requests promptly and professionally
  • Maintain detailed notes for each session in the customer’s profile.
  • Support the General Inquiries and Claims team with various customer communications and expense management.

Requirements:
  • Bilingualism in English and French is required.
  • Exceptional customer service and interpersonal skills.
  • Candidates must hold or be eligible for Reliability Status Security Clearance.

Additional Consideration given to:
  • Customer support experience, especially in a contact center, is preferred.
  • Background in relocation services is an asset
  • Professional, self-starter attitude with flexibility to adapt to evolving responsibilities

What's in it for you:
  • Thrive in a fast-paced, team-oriented workplace that values problem-solving, adaptability, and ownership of tasks.
  • Be part of a supportive team that emphasizes exceptional service, communication, and professionalism.
  • Benefit from a structured schedule with no weekend shifts

Let's connect!
Please apply directly online

MaxSys would like to thank all candidates for their interest in this opportunity. Due to the volume of resumes we receive; we may only be able to respond directly to those candidates being selected for an interview.
We encourage you to visit MaxSys.ca regularly or subscribe to our email alerts at MaxSys.ca/Account/Register as new exciting employment opportunities become available daily.

Job Code 145011

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